Locked out? Four situations, sorted
A video chat rarely explains itself at length when something stops working, so the most useful step is working out which everyday situation is behind it. Four turn up again and again in a browser chat like this one, and only one of them is actually about a ban.
Hanging up mid-sentence is allowed, always
The picture never appears
Picture a man on a sofa, laptop balanced on his knees, pressing start and watching a dark rectangle where a face should be. The first suspicion is usually a ban, which makes for a dramatic evening, but the dull explanations are far likelier: the browser asked about the camera earlier and somebody clicked Block, another program is still holding it, or the age window was closed before it was answered. Close the other program, reload, answer yes the second time, and the picture normally returns. The rules page has nothing to add here.
Somebody on screen makes the evening worse
A caller turns rude, pushes for money or keeps asking for things nobody offered, and the conversation stops being a conversation. Leaving costs nothing: hit the skip button and carry on with whoever comes up after. Where exactly the line sits, and what follows for the person who crossed it, has its answer in the community rules, and if the chat shows a report option, that is the place to flag them.
Back to a clean start
Adults only, 18+, with a free start. A good conversation deserves the biggest picture, and the video fills the entire screen on request.
A restriction arrives and the reason is a mystery
Being stopped feels personal, and the instinct is to retry at once, six times, with growing indignation. A calmer order works better: read the community rules for anything that could have been taken the wrong way, then the user terms for what comes after a breach, and leave the next attempt for later. Workarounds are not covered on this site, because guessing the cause from the rules is faster, and a restriction that was earned will not vanish by itself.
A fresh conversation
Confirm the age question, give the browser a green light for the camera, and the chat gets on with finding somebody new.
One stranger, one evening, no awkward goodbyes
Dial into a video chat